Shipping policy

SHIPPING POLICY

Marfera Essence & Style LLC

Order Processing

Orders are carefully prepared and processed before being handed over to the shipping carrier. Processing time is separate from the carrier’s transit time.

Our goal is to process orders within 1–3 business days after payment has been received and confirmed. Weekends and holidays may affect processing times.

Shipping Methods and Costs

Available shipping options and shipping costs will be displayed during checkout based on the destination, order contents, and available carrier services.

Due to regulations applicable to the transportation of perfumes and fragrances containing alcohol, certain products may be limited to ground transportation or other authorized shipping services.

Order Tracking

When applicable, customers will receive tracking information once the order has been prepared and handed over to the carrier. Tracking information may take some time to update after a shipping label is created.

Shipping Address

Customers are responsible for providing a correct and complete shipping address when placing an order.

If you notice an error in your shipping address, please contact Marfera as soon as possible. We cannot guarantee that changes can be made once an order has been processed or handed over to the carrier.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility, depending on the circumstances.

Carrier Delays

Once a package has been handed over to the carrier, transit times are estimates and may be affected by weather conditions, high-volume periods, carrier disruptions, or other circumstances beyond Marfera’s reasonable control.

Marfera will assist customers, when reasonably possible, in investigating shipping-related issues.

Lost Packages or Delivery Issues

If tracking information indicates that a package may have been lost in transit, please contact us. Marfera will review the tracking information and, when appropriate, may initiate or assist with an investigation or claim with the carrier.

If a package is marked as delivered but the customer reports that it was not received, we will review the tracking information and shipping circumstances before determining the appropriate resolution.

Products Damaged or Leaking During Transit

If a product arrives broken, damaged, or leaking, please contact Marfera as soon as possible and retain the product, original retail packaging, packing materials, and shipping box.

We may request photographs or other evidence to verify the damage and process the claim. These cases will be handled in accordance with our Return & Refund Policy.

Shipping Restrictions

Certain destinations or shipping methods may not be available for products containing alcohol or other materials subject to transportation regulations.

Marfera reserves the right to restrict or cancel a shipment when no legal or appropriate shipping method is available for the requested destination. If an order is canceled for this reason, the applicable amount will be refunded.

Contact

Marfera Essence & Style LLC

Email: marferastore@gmail.com

Phone: +1 (352) 682-1340